You'll see results. Guaranteed.

On average, our clients see:


Employee Engagement Gain

Pulse surveys consistently show engagement gains with comments like "Enlighten Team Turbos keep us focused on our goals on a daily basis"


Back Office Productivity Gain

60% productivity gain within 20 weeks. No faster way to measurable cost savings. Often 100% gain within the first year.


Improved Customer Service

Typical customer service gains include reduced backlog by 20-70%, improved quality, reduced complaints, reduced cycle times and 40% gain in Net Promoter Scores.

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Clients and thought leaders speak to our effectiveness

The combination of software, services, analytics and methodology is unique, and will not be easily replicated by other providers.

Gartner Cool Vendor Report

Productivity gains and cost reduction are critical for our clients, but high customer service levels are just as important. We know from experience that the Enlighten Operational Excellence program will give our clients specific tools to achieve clarity around increasing productivity and customer service, while lowering costs and driving a high-performance culture.

John Vaughn, Vice President, DST Systems, Inc.

What surprised me the most about Enlighten was the amount of people engagement that can result from applying the methodology and the tool. With the structure comes great conversations and progressive operational improvements.

Vice President, Large US P&C Insurance Company

Data and Management Disciplines to engage & empower. All in One Place.

An Enlighten transformation empowers team members and front-line managers with actionable daily metrics. The software solution provides powerful forecasting and planning tools which, together with the introduction of management disciplines, drives continuous improvement. Our SaaS solution requires minimal IT involvement to get you up and running quickly.

Planning & Metrics That Empower Everyone

We Coach & Mentor Your Team for Sustainable Cultural Change

Our lean methodologies help managers identify waste and available capacity, so they can continuously optimize efficiency without compromising quality and customer service. Supported by intensive coaching, mentoring and practical software analytics, managers learn to integrate planning, forecasting, and scenario modeling into their routines. New habits are embedded for sustainable continuous improvement.

We Help Businesses Like Yours

Our clients represent a broad range of global and local businesses with back-office and contact center operations. From banking and wealth management to P&C, life and health insurance, we can help your team transform and deliver exceptional value.

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Insights Enlighten On-Site Assessment

Enlighten conducts an on-site assessment before every project to ensure fit and review management practices and tools. The typical on-site assessment is 4-5 days followed by a presentation of findings, projected benefits and ROI.

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Latest News Enlighten Welcomes Champion Race Car Driver William Tregurtha To Australia

Enlighten-sponsored racing driver William Tregurtha will make his first appearance on Australian soil on February 2-4 in the world-famous Liqui-Moly Bathurst 12-hour endurance event. In line with our mission to help clients become operationally e....

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