Management Team

Tony Tregurtha

Tony Tregurtha

Co-CEO, Founder & President

Tony is a change management expert with three decades’ experience in driving cultural transformations, operational excellence and business process improvement. As President and Co-CEO of Enlighten, Tony is based in Boston and responsible for the Americas and European markets.  His vision is to help clients deliver a quantum-leap improvement in operational performance.

Tony has been single minded in his career focusing on how to create Operational Excellence. Whether its developing new concepts, testing new methods or challenging traditional practices, Tony has been pushing new frontiers.

Previously, Tony worked for a range of large businesses internally as a Chief Operating Officer in charge of operations, and externally as an adviser to management. This has led him to have worked with over 100 large institutions in 15 different countries around the globe, including the US, UK, Australia, Singapore, New Zealand, Hong Kong, Malaysia, Indonesia, India, China and the Middle East.

Brent Churchill

Brent Churchill

Co-CEO & Founder

Brent has over 20 years consulting experience in Australia, the United Kingdom, Middle-East and Asia. The vast portion of Brent’s career has been squarely aimed at creating outstanding Operational Performance in back-office. He is an expert operations analyst with extensive experience that can only be obtained from completing hundreds of operational assessments. He is passionate about questioning the status quo and understanding the true potential that lies hidden within any business.

Brent has been the keystone in focusing the company on delivering hard bottom-line benefits, each and every time the company provides a product or service. He is a practitioner in the development of simple hands-on approaches that create long-term sustainable results.

Andrew Johansen

Andrew Johansen

Operations Director & Founder

Andrew (AJ) is almost fanatical with every aspect of understanding, creating and delivering Operational Excellence. He is the company’s Operations Director responsible for the every facet of delivery to our clients. AJ’s 100% track record in program delivery comes from, not only his thorough understanding of change process, but his almost 25 years’ experience delivering program around the world.

AJ is a true believer that Operational Excellence hails from exceptional management behaviour founded on solutions that are innovative, effective and practical. He has been the architect behind many of the company’s products and services based on the knowledge that can only be derived from decades of hands-on practical experience.

Dr. Ian Boyd

Dr. Ian Boyd

Chief Information Officer

Ian has over 30 years of experience with information and communication technology in management, software development and consultancy roles. He has particular skills as an architect, designer and implementer of innovative software products.

Ian has created new and innovative computer applications for document search, television, financial services, records management and a variety of other important industries. With a strong background in mathematics and major focus is the effective analysis and presentation of quantitative business information.

Ian has either worked for or consulted to leading organisations a few of which are: AMP, Australian News Channel, The Nine Network, Ruzz Technology, Compusure, QBE, Qantas, Rockend Technology, CBA, NAB, Advance Bank (now part of Westpac), Suncorp, Westpac, AAS, CommInsure, Pillar Administration, British Coal, BHP Coal, Sugar North, the US Drug Enforcement Administration and the Australian Defence Intelligence Office.

In the January 2011 issue of Information Age it was reported that Ian had been elected Fellow of the Australian Computer Society in recognition of his outstanding contributions to Information and Communication Technology.

John Henderson

John Henderson

Chief Legal Officer

As Chief Legal Officer at Enlighten USA and Enlighten Australia, John manages the legal requirements of the organization, working closely with the Advisory Board, sales and implementation teams.

After John graduated from law school, he established his own law firm, where for 10 years, he developed the skills suitable for assisting early-stage, rapidly growing companies.

For the next 17 years, John became a stakeholder in pioneering projects in various industries across Australia, New Zealand, Asia and the United States, including water desalination, hardwood plantations, telecommunications and software development. He established high-level relationships as an executive adviser for the founders of those small-medium enterprises.

Daniel Wain

Daniel Wain

Vice President of Operations

Dan is Vice President of Operations with over ten years’ experience in driving business transformation for Enlighten USA. Dan implements and oversees Enlighten Operational Excellence programs across the banking, insurance and BPO industry.

Dan was drawn to the Enlighten team primarily through their unique approach to sustainable improvement, combining hard data with strong leadership. Dan now leads Enlighten’s sustainability program, driving continuous improvement together with Enlighten’s partners. He is passionate about thinking outside the box and helping clients unlock greater business value.

After graduating from Monash University in Melbourne, Daniel began consulting, starting a professional journey that has taken him from Sydney to Auckland, to London and now Boston. 

Emily McMullen

Emily McMullen

Vice President of Technology

As the Vice President of Technology, Emily reduces complexities in large data sources and delivers seamless integration between client workflow systems and the Enlighten software package. Emily is a business leader with extensive experience in software development and operational improvement.

Emily was drawn to Enlighten because of their hands-on approach to coaching and mentoring clients through the management disciplines required to achieve true operational excellence.  Previously, Emily consulted to Australian government departments and banking institutions to improve legal and operational processes. She graduated from the Queensland University of Technology with Honors in Law and Economics.

Penelope Mallinckrodt

Penelope Mallinckrodt

Head of Training & Development (USA)

Penelope is the Head of Training and Development for Enlighten USA. She specializes in change management, and works closely with her peers to create awareness for Enlighten and its power to transform. She also assists in business development and client relations, and is responsible for recruiting / training the US team.

Penelope has been a key member of the Enlighten team since 2005. With over twelve years’ experience in successfully implementing Enlighten Operational Excellence programs for a wide range of clients across Europe and the Asia Pacific region, she is an excellent Executive coach and able to provide project expertize as required.

Penelope completed her MBA at the University of Michigan graduating with High Distinction. She is also fluent in English, German and French.

Sarah Coughlin

Sarah Coughlin

Head of Enlighten Institute of Management

As Head of Enlighten Institute of Management (EIM), Sarah brings to the role an extensive career extending in customer services, contact services and administration, change management and performance coaching.

Sarah has had nearly 15 years holding key management positions both nationally and globally delivering change programs resulting in sustainable performance improvements and behavioral change for the organizations.

Sarah is dedicated to enabling managers’ to manage through knowledge and education. Sarah’s focus on training leaders utilizing EIM’s extensive training courses enables individuals to become the best they can be.

Board Members

Dr. Greg McRae

USA Advisory Board Chairman

Professor at MIT, Government Policy Advisor

Dr. Greg McRae

Greg received his undergraduate mechanical engineering at Monash University in Australia. Upon graduation he worked as a consulting engineer for Kinhill on large scale energy and resource development projects. Moving to the United States in 1974, Greg obtained an M.S. and Ph.D. in engineering from the California Institute of Technology (Caltech).

Upon graduation Greg had an initial appointment at Carnegie Mellon University before taking the position as Professor at the Department of Chemical Engineering at the Massachusetts Institute of Technology (MIT).

Greg spent 3 years at Morgan Stanley as an Executive Director involved in the architecture of their next generation data centers, matching business needs with IT capability, the evaluation of co-location and cloud computing options, and restructuring approaches to financial and project risk management.

Greg is a member of many government, industrial and policy advisory boards including the National Research Council and the National Academy of Engineering. He is an advisor to several Australian government and shadow ministers and the University of Queensland where he was recently awarded an honorary doctorate for services to the university and Australia.

Nick Hurd

USA Advisory Board Member

Ret. Managing Director, Russell Reynolds

Nick Hurd

Nick retired in 2007 as Managing Director of Russell Reynolds Associates, a position he held since 1985. During his twenty-two year tenure with the firm he consulted with Financial Services, Health Care, Industrial and Not-for-Profit clients in Executive search and Executive Assessment engagements. He also ran Russell Reynolds’s Boston office and led various national practices that served Wealth and Investment Management clients.

Previously, Nick served as Executive Vice President of Old Stone Bank, where he oversaw all commercial lending as well as various specialty lending groups. Prior to that, Nick had a long career with Hartford National Bank and with Manufacturers Hanover Trust, where he held senior management and other leadership roles.

Nick continues to be involved in numerous corporate and not-for-profit activities since retiring from Russell Reynolds. He serves as a board member of Emerson Investment Management, a Private Asset Wealth Management firm based in Boston’s financial district, and as a board member of a variety of not-for-profit organizations, including the Boothbay Region Student Aid Fund board and the Coastal Maine Botanical Gardens. He is passionate about serving the local community and about helping entrepreneurial and innovative organizations achieve growth.

Nick is a graduate of Hobart College and Harvard Business School’s Advanced Management Program.

Robert C. Salipante

USA Advisory Board Member

Senior Banking & Insurance Executive

Robert C. Salipante

Bob has served as a senior executive in both the commercial banking and insurance industries. He launched his career with Ameritrust (formerly Cleveland Trust), culminating in Executive Vice President – Banking Services Group with responsibility for operations, technology and installment lending. After the sale of Ameritrust, Bob moved to Reliastar Financial Corp. as CFO and, ultimately, President/Chief Operating Officer (including one of two inside board seats). After the sale of Reliastar to ING, Bob led the consolidation of 25 retail businesses from three firms (ING, Reliastar and Aetna Financial services) into one large insurance business. He joined Sun Life Financial in 2003 as President of its US insurance business. At Sun Life US, he led the acquisition and consolidation of Genworth’s group insurance business. He subsequently transferred to Toronto and took on Sun Life’s international business, leading the acquisition of Lincoln’s UK operation. Bob left Sun Life in 2009 and formed Salipante Consulting LLC, which serves the financial services industry. Bob served as an outside director on the board of Deluxe Corporation (DLX on the NYSE) for nine years.

Sharon A. Ritchey

USA Advisory Board Member

Senior Banking and Finance Executive

Sharon A. Ritchey

Sharon has over 20 years’ experience in executive management, focusing on P&L growth, Operations, Data & Analytics, Digital, Technology and Customer Experience. She has held leadership positions at Citibank, GE Capital, The Hartford and AXA US and serves on the Board of Directors for private and not-for-profit organizations.

She holds a BA in Marketing and an MBA from Eastern Kentucky University. In 2008, she earned a second MBA from the Kellogg School of Management at Northwestern University.  

She is results-oriented, an inspirational leader with substantial experience guiding complex organizations through significant change and has an exceptional track record of implementing a culture that is customer focused, process improvement oriented, sustains high levels of employee engagement, and encourages innovation.

Jennifer Potter-Brotman

USA Advisory Board Member

Senior Operation Management Executive

Jennifer Potter-Brotman

Jennifer has over 30 years’ experience in Senior Operational Management roles in professional services, working with public and private companies across a wide range of industries. Most recently, she ran the Boston Office of Russell Reynolds, a global leader in assessment, recruitment and succession planning.

Ms Potter-Brotman’s former roles include working in private equity and serving as the President and CEO of the Forum Corporation, a leader in corporate training and education. She is on the board of Maine Pointe, an operational implementation consulting firm, and serves as the Vice Chairman of The Commonwealth Institute, a nonprofit supporting women business leaders.  She earned a B.A. in English Literature from the University of New Hampshire, and attended the Advanced Management Program at INSEAD.

Stephen Lonie

Group Advisory Board Chairman

Ret. Managing Partner, KPMG

Stephen Lonie

For over 30 years, Steve’s professional services career was spent with KPMG both in its Australian and UK practices. Steve became a Partner at KPMG in 1986, and was responsible for developing KPMG Queensland’s management consulting and corporate finance practices. In 1995, he became Managing Partner of KPMG Queensland and was also a member of KPMG Australia’s National Board from 1995 to 2001.

Since retiring from KPMG in early 2002, Steve pursued his own career as an independent consultant and business adviser and practices as a Management Consultant through which he continues with his specialist management consulting activities.

His main focus is on assisting his clients’ Boards and senior executives in strategic and business planning, feasibility studies, corporate governance, business and financial management, Board and executive decision making processes, the implementation and negotiation of strategic initiatives and commercial transactions, the raising of capital, the improvement in business processes and systems and the intervention in organisations to achieve significant organizational change.