You'll see results. Guaranteed.
On average, our clients see:
Clients and thought leaders speak to our effectiveness
The combination of software, services, analytics and methodology is unique, and will not be easily replicated by other providers.
Productivity gains and cost reduction are critical for our clients, but high customer service levels are just as important. We know from experience that the Enlighten Operational Excellence program gives our clients specific tools to achieve clarity around increasing productivity and customer service, while lowering costs and driving a high-performance culture.
What surprised me most about Enlighten was the amount of people engagement that results from applying the methodology and the tool. With the structure come great conversations and progressive operational improvements.
Data and Management Disciplines to engage & empower. All in One Place.
An Enlighten transformation empowers team members and managers with actionable daily metrics. The software solution provides powerful forecasting and planning tools which, together with the introduction of management disciplines, drives continuous improvement. Our SaaS solution requires minimal IT involvement to get you up and running quickly.Planning & Metrics That Empower Everyone
We Coach & Mentor Your Team for Sustainable Cultural Change
Our lean methodologies help managers identify waste and available capacity, so they can continuously optimise efficiency without compromising quality and customer service. Supported by intensive coaching, mentoring and practical software analytics, managers learn to integrate planning, forecasting, and scenario modeling into their routines. New habits are embedded for sustainable continuous improvement.
We Help Businesses Like Yours
Our clients represent a broad range of global and local businesses with back-office and contact centre operations. From banking and wealth management to P&C, life and health insurance, we can help your team transform and deliver exceptional value.Learn More About The Clients We Serve
Insights Enlighten On-Site Assessment
Enlighten conducts an on-site assessment before every project to ensure fit and to review existing management practices /tools. A typical on-site assessment takes 4-5 days followed by a presentation of findings, projected benefits and ROI.Get the Article View More Resources
If you are looking to drastically reduce your operating costs, sending jobs offshore should be your last resort. There are several steps you can take before even considering the prospect of offshoring work, the first of which is to delve deeply into ....Read More View All News