Insurance companies have incredible potential for raising productivity and quality in areas such as New Business, Underwriting and Claims - and becoming more competitive in the process.
Gaining competitive advantage in retail and commercial banking can depend on back-office efficiency to increase productivity, turn loans around faster and serve customers more effectively.
Increased competition is placing pressure on wealth management organisations to reduce their fees, adding pressure to reduce operating costs by raising productivity while delivering high quality service.
Healthcare insurers are facing increasing imperatives to drive down their administrative costs in areas such as Claims and Member Services, while improving quality and service.
Business Process Outsourcing
Business process outsourcing, both onshore and offshore, is a very competitive business with great opportunity for those players who wish to compete by increasing productivity per FTE.
Many businesses, regardless of industry, have back-office processing and contact centre operations where new approaches to measuring and optimising productivity add exceptional value.
Retailers that are responsive to rapidly shifting consumer demands are winning in the marketplace. Achieving this flexibility is greatly supported by streamlining operations and focusing on service.
Many areas in federal, state and local government involve administrative staffs performing routine processing tasks where productivity and service improvements would be welcome.
Educational institutions are coming under ever-increasing pressure to reduce their fees; this in turn is providing pressure to decrease costs wherever possible.