Many businesses, regardless of industry, have back-office processing and contact centre operations where new approaches to measuring and optimising productivity add exceptional value.

Enlighten’s solution has delivered improved employee engagement, better customer service and reduced costs of administrative processing to a wide variety of clients from retail and logistics companies to universities, local governments and federal agencies. 

Enlighten’s transformation programme and its supporting SaaS metrics and planning systems provide the performance changes you are looking for—without the need to change your current IT systems, and without disruptive outsourcing. Over the course of twenty weeks the programme will transform your back-office culture. Your teams will be focused on performance and quality, fueled by the analytics that give every team member and manager productivity, efficiency and quality metrics.

Featured Examples of our work with clients

Retirement Solutions

Helping leading US provider of record-keeping services to grow capacity for new clients with minimal growth in FTE - 24.8% efficiency Gain in 20 weeks

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Mutual Fund Transaction Processing

Helping US headquartered mutual fund customer service organization to keep quality high and optimize capacity across on-shore and off-shore operations - 85% efficiency gain in 20-week pilot program and 107% efficiency gain overall for 700 FTE operations 18 months post-launch

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Retirement Administration

Helping leading superannuation provider to realign its commitment to clients and empower its people - 5 phase program that steadily improved daily output per FTE while simultaneously improving employee engagement and morale

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Administrative Processing for 3,000 Store Retailer

Helping multi-nation retailer increase cost competitiveness of its administration processing while reducing customer complaints – While maintaining consistent staff hours, improved skills coverage by 67% while achieving highest ever level of daily throughputs

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