Healthcare insurers are facing increasing pressure to drive down their administrative costs in areas such as claims and member services, while improving quality and customer service.
Insurance companies have incredible potential for raising productivity and quality in areas such as New Business, Underwriting and Claims - and becoming more competitive in the process.
Gaining competitive advantage in retail and commercial banking can depend on back-office efficiency to increase productivity, turn loans around faster and serve customers more effectively.
Increased competition is placing pressure on wealth management organisations to reduce their fees, adding pressure to reduce operating costs by raising productivity while delivering high quality service.
Business Process Outsourcing
Business process outsourcing, both onshore and offshore, is a very competitive business with great opportunity for those players who wish to compete by increasing productivity per FTE.
Many businesses, regardless of industry, have back-office processing and contact centre operations where new approaches to measuring and optimising productivity add exceptional value.