Enlighten’s transformation program has helped a number of substantial sized banks to rapidly raise their productivity and efficiency, resulting in dramatic cost savings in well under a year. For example, Australia's largest mortgage issuer doubled their loans processed per FTE as a result of the program.
Gaining competitive advantage in retail and commercial banking can depend on back-office efficiency to increase productivity, turn loans around faster and serve customers more effectively. With increased productivity, you can capture more business, increase your market share, reduce error rates, and ensure both your employees and customers are happier.
Enlighten’s transformation program and its supporting SaaS metrics and planning systems, can provide the performance changes you are looking for—without the need to change your current IT systems, and without disruptive outsourcing. Over the course of twenty weeks the program will transform your back-office culture. Your teams will be focused on performance and quality, fueled by the analytics that give every team member and manager productivity, efficiency and quality metrics.