Some of the world’s largest life and P&C insurance companies have realized exceptional and sustainable gains in capacity, productivity and efficiency by introducing Enlighten’s transformation program. 

The insurance industry has become intensely competitive with aggressive national campaigns offering ever more attractive rates. New Business, Underwriting and Claims processing areas are ripe for reducing costs and raising productivity, quality and service levels, thereby becoming more competitive in the process. Unfortunately, this potential is rarely realized because most companies do not have the appropriate operational metrics in place. And even with the right metrics in place, managers must also be provided with the necessary training and coaching to make the most productive use of these operational systems. 

Enlighten’s transformation program and supporting SaaS analytics suite provides the performance changes you are looking for, without the need to change your current IT systems or investigate disruptive outsourcing. The program involves intense on-the-job training, coaching and mentoring designed to build sustainable competence and generate the culture shift that drives sustainable performance gains far into the future. For an estimate on the gains your organization could reap by partnering with Enlighten, contact us for an on-site assessment.

Featured Examples of our work with clients

Insurance Back Office

Helping one of the largest US P&C Insurers grow capacity in centralized back office operations to handle increasing workload during phased location consolidation without over working associates – Improved efficiency by 54% during 20-week pilot project while maintaining quality and improving culture.

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P&C Insurance Call Center

Helping one of the largest US P&C Insurers improve active management and training to improve service levels and productivity – Across multiple groups, Average Handle Time reduced 9-25% while service levels increased 58-75% in 20 weeks

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Commercial and Personal Insurance

Helping a large insurer improve productivity in Underwriting and Claims across Commercial Insurance, Personal Auto Insurance and Personal Home Insurance groups – Efficiency increase of 66% and Net Promoter Score gain of 136% in Year One of long-term client engagement

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