DST Inks Strategic Alliance With Enlighten Operational Excellence
Agreement to Bring Enhanced Analytics and Performance Improvement Programs to Company’s AWD Clients in North America
KANSAS CITY, Mo. and BOSTON, Feb. 25, 2016 — DST (NYSE: DST), a global provider of specialized technology, strategic advisory, and operations outsourcing to the financial and healthcare industries, today announced the company has signed a strategic alliance agreement with Enlighten Operational Excellence, a provider of software and services designed to drive operational performance.
The agreement allows DST to market Enlighten’s workforce transformation program and performance analytics system. Users of AWD, DST’s comprehensive business process management platform, will benefit from streamlined analytics capability designed to support operations managers in identifying and removing waste while simultaneously planning optimal capacity utilization and improving quality.
“Productivity gains and cost reduction are critical for our clients, but high customer service levels are just as important,” said John Vaughn, DST Vice President responsible for the Business Process Solutions group. “We know from experience that the Enlighten Operational Excellence program will give our clients specific tools to achieve clarity around increasing productivity and customer service, while lowering costs and driving a high-performance culture.”
Enlighten’s approach, which utilizes performance metrics and advanced analytics combined with highly structured management methodologies and behavioral change coaching, will help DST clients deliver best-in-class service at exceptional value to their customers.
For users of DST’s AWD BPM software, the Enlighten system leverages the AWD data to automatically populate performance dashboards, enabling exceptional speed-to-value for organizations seeking accelerated performance improvement.
“DST and Enlighten have proven that the combination of our two solutions brings dramatic results that managers and teams embrace,” said Tony Tregurtha, Enlighten Co-CEO. “The strategic alliance with DST means the industry can be confident in our joint commitment to a sustainable operational improvement approach that will deliver value well into the future.”
AWD is designed to help ensure that interactions within an organization and its customers happen seamlessly. The well-known BPM solution is used by over 350 clients to help reduce cost, improve customer service, ensure compliance, and improve overall operational efficiency. For more information on AWD, visit dstsystems.com/solutions/bpm/.
DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements. For more information, visit the DST website atwww.dstsystems.com.
About Enlighten Operational Excellence
Enlighten Operational Excellence provides analytics tools, services and training to help organizations dramatically, quickly and continuously measure, analyze and improve operational performance. Enlighten supplements traditional Work Force Planning Management solutions by providing a unique fusion of metrics that measure waste and hidden capacity together with a behavior transformation program that helps management to fully realize their potential. The Enlighten program provides transformational and sustainable operational improvements that yield an exceptional return on investment. Enlighten is privately held with offices in Boston,London and Sydney. For more information, visit www.enlighten-opex.com.