Enlighten listed in Gartner 2017 Hype Cycle for Back-Office Analytic Applications

Posted on Sep 19, 2017

Here at Enlighten, we are delighted to have been listed as a Sample Vendor in Gartner’s ‘Hype Cycle for Back-Office Analytic Applications, 2017’[1] in the category of Mid/Back-Office WFO.

As global experts in operational excellence, one of our key strengths is mid-/back-office workforce optimisation (MBWFO), which has been given a High Benefit rating. MBWFO “is designed to enhance productivity and improve the operational performance of mid- and back-office workers, who typically hold administrative and support roles.”

In the report, Gartner analyst Sam Grinter explains that, “MBWFO is increasingly becoming a focus for employers that are looking to both achieve a more efficient labour spend for groups of similarly skilled workers doing repetitive and common tasks, and ensure that workers are motivated and productive.”

In recent years, the majority of MBWFO activity has occurred in sectors such as retail banking and financial services. However, given the long-term benefits MBWFO provides for operational performance, it is predicted to expand across multiple industries.

Grinter advocates that, “The workflow within a MBWFO suite provides incremental value that cannot be obtained by deploying stand-alone functions, such as employee performance management and workforce management. Therefore, map out the value of these associated workflows to justify an integrated WFO strategy.

“Furthermore, deploying MBWFO can also be used to support automation or other digital workplace initiatives that impact the nature of work or the provision of labour for the mid and back office.”

At Enlighten, our mission is to continue to educate the market about our robust MBWFO solution, and the advantages of enhancing productivity through more visible performance metrics.

If you would like to find out more about Enlighten’s proven MBWFO platform, please don’t hesitate to contact us. Visit the contact page on our website to find an Enlighten office near you, and schedule an appointment with us today: https://www.enlighten-opex.com/contact


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

[1] Gartner, Hype Cycle for Back-Office Analytic Applications, 2017, Published: 17 July 2017 ID: G00314730, Analyst(s): Alys Woodward