Thought Leadership

The Inherent Flaw of Using Averages

Most organizations set performance standards based on the highly flawed approach of using historical averages. Learn about four traps executives fall into by using this approach.

Thought Leadership

Why Offshoring Should Be Your Last Resort

​The sluggish economic recovery and pressure to increase earnings continues to influence the leadership of banks and insurance companies to focus on driving down costs.

Thought Leadership

Why Managers Don’t Manage

Explore why front-line managers are often spending very little time on management activities.

Thought Leadership

Why do Lean Projects Fail

Lured by the prospect of major costs savings and productivity improvements, executives eagerly proceed with Lean or Six Sigma projects.