Thought Leadership

The Power of Engagement

Coming into work and having no human interaction is a recipe for low engagement, for disaffection, for lack of caring. To help employees overcome these challenges, companies must provide leadership and ensure managers develop habits and routines that involve talking to their people each day.

Thought Leadership

Overcoming the fear of sharing individual results

Openly sharing individual performance metrics can lead to higher employee engagement. The secret is focusing on the story behind the numbers

Thought Leadership

Enlighten On-Site Assessment

Enlighten conducts an on-site assessment before every project to ensure fit and review management practices and tools. The typical on-site assessment is 4-5 days followed by a presentation of findings, projected benefits and ROI.

Thought Leadership

The Quintessential Elements of Continuous Improvement

​Creating operational excellence and instilling a culture of continuous improvement is a utopia that most organizations never reach. Nonetheless, certain industries have witnessed much greater success than others in the quest for continuous improvement.

Thought Leadership

The Crime of Wasted Capacity

Latent capacity accounts for approximately 10-30% of costs in back-office operations, even in teams that do not have high volume fluctuations. Gain insight into this phenomenon and learn steps executives can take to identify and leverage hidden capacity.

Thought Leadership

The Inherent Flaw of Using Averages

Most organizations set performance standards based on the highly flawed approach of using historical averages. Learn about four traps executives fall into by using this approach.

Thought Leadership

Why Offshoring Should Be Your Last Resort

​The sluggish economic recovery and pressure to increase earnings continues to influence the leadership of banks and insurance companies to focus on driving down costs.

Thought Leadership

Why Managers Don’t Manage

Explore why front-line managers are often spending very little time on management activities.

Thought Leadership

Why do Lean Projects Fail

Lured by the prospect of major costs savings and productivity improvements, executives eagerly proceed with Lean or Six Sigma projects.