Building Agility at Scale
An agile back office that can quickly respond to opportunities and threats is an enticing vision. Explore how large companies can put this vision into practice and become truly agile.
Blended Work Teams
If done right, blended work teams can become a considerable source of flexibility and efficiency. Explore the common pitfalls to avoid when utilizing blended work teams.
The Power of Engagement
Coming into work and having no human interaction is a recipe for low engagement, for disaffection, for lack of caring. To help employees overcome these challenges, companies must provide leadership and ensure managers develop habits and routines that involve talking to their people each day.
Overcoming the fear of sharing individual results
Openly sharing individual performance metrics can lead to higher employee engagement. The secret is focusing on the story behind the numbers
Enlighten On-Site Assessment
Enlighten conducts an on-site assessment before every project to ensure fit and review management practices and tools. The typical on-site assessment is 4-5 days followed by a presentation of findings, projected benefits and ROI.
The Quintessential Elements of Continuous Improvement
Creating operational excellence and instilling a culture of continuous improvement is a utopia that most organizations never reach. Nonetheless, certain industries have witnessed much greater success than others in the quest for continuous improvement.
The Crime of Wasted Capacity
Latent capacity accounts for approximately 10-30% of costs in back-office operations, even in teams that do not have high volume fluctuations. Gain insight into this phenomenon and learn steps executives can take to identify and leverage hidden capacity.
The Inherent Flaw of Using Averages
Most organizations set performance standards based on the highly flawed approach of using historical averages. Learn about four traps executives fall into by using this approach.
Why Offshoring Should Be Your Last Resort
The sluggish economic recovery and pressure to increase earnings continues to influence the leadership of banks and insurance companies to focus on driving down costs.
Why Managers Don’t Manage
Explore why front-line managers are often spending very little time on management activities.
Why do Lean Projects Fail
Lured by the prospect of major costs savings and productivity improvements, executives eagerly proceed with Lean or Six Sigma projects.